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Post by DADDY O on Sept 15, 2017 20:41:59 GMT
I'm talking about my Internet email provider by the name of GoDaddy.
They sent me a renewal notice 2 days before Irma was going to visit. I went to my account and found out that the cost of 3 email boxes totaled $288.85 per year, roughly three times what it was last year, and this did not include the cost of 2 Domains that I also have parked there. I am thinking.................this ain't right, so I called them, and was put on hold for 45 minutes. I then hung up and sent them an email asking for someone to call me to discuss. No one called me back. Then Irma hit.....no electricity, no Internet, no nada. During this time period (about 5 days), they cancelled my email accounts for lack of payment.
I called these sons a bitches up yesterday, only to talk to some Gook (named Nancy.......if you can imagine that) located in a call center in Manila. Well, Ms. Nancy Gook could not speak very good English, and when I asked for her supervisor, she hung up on me.
Today, and it took most of the day, I transferred my 3 emails and 2 domain names from GoDaddy to Network Solutions.
Network Solutions total cost for 8 years (includes 3 email addresses, with 15GB of storage each, and 2 Domains) for an 8 year period was a whopping $224.36.
If I had a gallon of gasoline and a match, I'd go to Manila and burn that call center to the ground. Can you believe this?
And before you tell me that Google et. al. costs nothing, then you don't have domains with websites or personalized emails that people will not forget.
I just got done and I'm still pissed.
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Post by joethenuts on Sept 15, 2017 22:11:51 GMT
i felt like that yesterday with ebay its like talking to a can of paint at least the paint wont give you stupid answers
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Post by joethenuts on Sept 15, 2017 23:01:06 GMT
WE have all had problems with overseas operators in our time , but one about 10 years ago got to me.
I was with a big phone company called optus for my phone and internet, then i changed the package which was another part of that company , and had to close off my original plan , they sent me the amount to close it off , which i did.
then 1 day i just got back from paying a few bills ,but in the mail was a bill from optus , i thought it was for the new package , when i opened it was for my old package for 50 cents, i asumed i sent them a cheque less 50 cents. but reading it , it said bill for the new month is zero ,but the 50 cents was for the paper bill.
in australia and prob over there if your bills are sent to you instead of emails there is a charge.
so i looked again and i was getting a bill for no usage but for them sending out a bill with zero balance on it.
so i rang and got a nice indian chap , who had trouble understanding me[amazing] we talked for 15 minutes , and did not think i had a problem , so to make this chap understand , i said lets say i come and mow your lawn abd charge you $20 + 50 cents to send you the invoice, but i dont come because i am on the phone to someone in india, and i send you an invoice for 50 cents , would thjat be ok, oh no he said you did not cut my lawn, [now do you understand my problem, and finally he did, so i thought this was over , next month i get a letter from optus , with the 50 cent taken off, but here in aus we have a gst tax of 10 % , so anyway the new bill has 5 cents that they owe me [lol] i did contact them but nothing happened , and for the next 3 years i would get an invoice every month stating that they owe me 5 cents, it stopped when i changed back to that package.
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Post by sherri on Sept 15, 2017 23:32:46 GMT
I can't get over the difference in the costs between providers. Fair enough for retailers to have some differences but that difference is off the scale.
You did exactly the right thing, to let your fingers do the walking, (as an old ad said here of people who use the phone to gather quotes, but equally applicable to googling).
That's the best revenge possible as that way, you're getting back at the right target.
I once rang an airline to enquire about booking air tickets online with them. Online it asked for full name as recorded on your passport, but the online form only had room for a first & last name. I asked the man was it okay to leave out the middle name as the form had no allowance for it & he got stroppy & told me off & hung up on me. That was some foreign call centre too. I went with another airline.
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Post by sherri on Sept 15, 2017 23:45:37 GMT
Joe, it's crazy! Surely they should have just refunded the 5c & be done with it, cheaper in the long run.
My daughter & her husband moved house late last year. About a month before the move, son in law rang Telstra to arrange connection & package etc, with exact dates.
It was all good. Or so he thought. He can only use Telstra because of the type of connection he needs for games or some such thing.
But anyway, a fortnight before the move he rang up with his reference number, just to check everything is still on track.
Nope, no one had any record of it anywhere. So they fixed it, entered a new reference number in the system etc
So next week Son in law rings again as he was a bit worried.
Same thing happens.
So he rings every day, arranges a new package. They give a definite date they will be out. It's about a week or so after they move in & both will be at work, so they arrange for his parents to be there that day.
No one shows up.
Son in law rings again, person says they have no idea why anyone had to come out, they can be connected remotely, which is done next day.
You'd think that would be the end of the story but they were then sent two different bills for 2 different packages so he had to ring again & explain they had changed plans. So the operator said he would fix it.
He certainly did. Within the next hour, they were disconnected again.
They had to go through the whole process of being reconnected & onto the right plan.
I think I have the sequence pretty right as I've retold it, just know it was a saga.
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Post by joethenuts on Sept 16, 2017 0:31:28 GMT
I am afraid like the indian man they get told one way , and dont use common sence.
like the time many years ago i damaged my knee in a car crash, anyway 1 of my knees has blood all over it and my leg is in a bit of an angle my other leg has no scratch on it , so at the hospital the assistant doctor was trying to put a stint brace to keep my nleg as straight as posible, but as you guessed the wrong leg.
i said hey wow wrong leg , and he said in my paperwork it says your left leg , [common sence its the wrong leg ]
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Post by sherri on Sept 16, 2017 13:41:15 GMT
I am afraid like the indian man they get told one way , and dont use common sence. like the time many years ago i damaged my knee in a car crash, anyway 1 of my knees has blood all over it and my leg is in a bit of an angle my other leg has no scratch on it , so at the hospital the assistant doctor was trying to put a stint brace to keep my nleg as straight as posible, but as you guessed the wrong leg. i said hey wow wrong leg , and he said in my paperwork it says your left leg , [common sence its the wrong leg ] Good grief, that's not a man you would want amputating a part, is it!!
I would have thought common sense would have had the doc at least talking to you to question you.
Different thing but my dad was in hospital several years back. He was physically ill but his brain was 100%. Nurse comes around with warfarin tablets (which thin the blood). My dad looks at it and says-it's a different colour to my normal one, has the doctor changed my prescription? Now there are 2 nurses that do the rounds. The nurse with the tablet looks at her chart and says yes it's right. Dad takes it but asks the doctor next day. Doctor hits the roof. The tablet given was 10 times the dose 5mg instead of .5 or something along those lines.
Plans had to change & dad could not go home for another few days-too dangerous in case he had even a minor cut.
The doctor said some nurses don't credit patients with any intelligence & the nurse should have double checked once alerted.
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Post by sherri on Sept 16, 2017 13:42:46 GMT
But Joe, what did ebay do to annoy you?
They are advertising a lot on TV at the moment. I've been wondering if they are losing business as there are so many other sales sites online these days.
Or maybe Amazon coming soon has them spooked. I've read their warehouse will be in Dandenong.
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Post by joethenuts on Sept 16, 2017 22:09:46 GMT
unbeilieable got a 7 day restriction [for giving out my suburb on a message from a posible buyer. message asks where about is pick up , a common asked question , now i know you cant give an address or phone number so i gave dandenong and carlton. which i do all the time , but they clasified a suburb is an an address , [i argued with 2 supervisors , how can a suburb be selling off ebay,
when you are looking at a pick up line you would like to know which suburb , but ebay dont understand it
well if it gets too hard i will give it away. no common sence. i did read on the forums they are cracking up , soon they wont have ny sellers i sopose.
i mean i spend $1000 A MONTH WITH THEM 100% and 5000 feedback.
yes amazon is taking over the old bunnings wharhouse near grays online.
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Post by sherri on Sept 16, 2017 22:29:02 GMT
Wow, that is absolutely ridiculous.
A couple of times I have seen things advertised as pick up & the ad has just said "Melbourne" & I always message to ask what suburb.
When my daughter was moving, I was looking at finding some nice, neutral but cheap curtains for one room there. I really didn't want to travel 50 km for a $20 purchase so of course I asked for location if I saw an ad without a suburb.
I think if an ad says it is a pick up item, people should be able to message suburb names. I realise ebay must have a computer program that picks up parts of addresses etc but when you call a supervisor & they can read the actual messages, they should be able to apply some common sense. That should be the difference between a human & machine.
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Post by joethenuts on Sept 16, 2017 22:58:04 GMT
i spoke to 2 supervisers at different times and both said we understand but a suburb is an address. i even said theres 100.000 people living or working in dandenong,
and she even said a buyer can get in to trouble for asking ,
there is a bit of talk about ebay getting strict now on the boards , i have no problem if you want to put that someone you know has been suspended for 7 days for mesaging back a potential buyer , when asked what suburb pick up is , and 2 ebay supervisers stating a suburb is clasified as an address .
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Post by sherri on Sept 17, 2017 1:21:56 GMT
i spoke to 2 supervisers at different times and both said we understand but a suburb is an address. i even said theres 100.000 people living or working in dandenong, and she even said a buyer can get in to trouble for asking , there is a bit of talk about ebay getting strict now on the boards , i have no problem if you want to put that someone you know has been suspended for 7 days for mesaging back a potential buyer , when asked what suburb pick up is , and 2 ebay supervisers stating a suburb is clasified as an address .  I probably will at some stage. But I reckon you should be brave and start up under a new nick & post. 
I am positive half of them have different nicks, in fact they have said so & it makes sense as if you are a seller you don't necessarily want everyone knowing your business, good to keep the message boards & business separate.
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Post by sherri on Sept 17, 2017 1:31:10 GMT
Joe, just had a thought. I've read a few complaints from both sellers & buyers that when it comes to tracking, either ebay or paypal (forget which) deems proof of delivery of a parcel to be if it has been shown to be within 20km of where it was being sent to.
Looks as if ebay really does equate a suburb name as an address.
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Post by joethenuts on Sept 17, 2017 7:43:12 GMT
i wont be posting as i am a strong beiliever that nobody should have more than 1 id.
delivery 20km away is different, no courier or post office can send a letter or parcel that only has a suburb on it, no name no number no street no post box .
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I probably will at some stage.